Section 01
Introduction
RECO Engineering Company Limited ("RECO", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for our engineering services.
By using our website or submitting your information through our contact form, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website.
Our commitment: We do not sell, trade, or rent your personal information to third parties. Your data is used solely to respond to your inquiries and improve our services.
Section 02
Information We Collect
We collect information that you voluntarily provide to us when you contact us through our website. This may include:
- Personal identification: Full name, job title, and company name
- Contact details: Email address and phone number
- Inquiry details: The service you are interested in and your message or project description
- Technical data: Browser type, IP address, and pages visited (collected automatically via cookies)
We do not collect sensitive personal information such as financial details, government IDs, or health information.
Section 03
How We Use Your Information
The information we collect is used for the following purposes:
- To respond to your inquiries and provide quotes for our engineering services
- To communicate with you about your project requirements
- To improve our website and services based on your feedback
- To send relevant updates about our services (only with your consent)
- To comply with legal obligations and protect our legal rights
We will never use your information for unsolicited marketing or share it with third parties for their marketing purposes.
Section 04
Sharing Your Information
RECO Engineering does not sell, trade, or transfer your personal information to outside parties. We may share your information only in the following limited circumstances:
- Service providers: Trusted third parties who assist in operating our website or conducting our business, under strict confidentiality agreements
- Legal requirements: When required by law, court order, or government regulation
- Business protection: To protect the rights, property, or safety of RECO Engineering or others
Section 05
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure encrypted connections (HTTPS) on our website
- Restricted access to personal data — only authorized staff can access it
- Regular security assessments of our systems
- Staff trained in data protection best practices
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to using industry-standard practices.
Section 06
Cookies Policy
Our website may use cookies — small text files stored on your device — to enhance your browsing experience. We use:
- Essential cookies: Required for the website to function properly
- Analytics cookies: To understand how visitors use our website (e.g., Google Analytics)
- Maps cookies: From Google Maps embedded on our pages
You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website.
Section 07
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data where there is no legitimate reason for us to retain it
- Objection: Object to processing of your personal data for marketing purposes
- Withdrawal: Withdraw consent at any time where we rely on consent to process your data
To exercise any of these rights, please contact us at info@reco.co.tz or call +255 767 909 690. We will respond within 30 days.
Section 08
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically:
- Inquiry and contact form data is retained for up to 2 years
- Client project records are retained for up to 7 years for legal and accounting purposes
- Website analytics data is retained for 26 months
After the retention period, your data is securely deleted or anonymized.
Section 09
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.